Customer Care

Items are shipped within 48 business hours via standard tracked postage once payment is received. 

There is a flat $10 shipping fee, shipping is free on orders over $220 (Australia only).

International shipping is a flat rate of $35.

Hendrix and Pops is not liable for any parcels not received once they have despatched.

Refunds are issued if items are returned within 7 days of you receiving your order (2 weeks for international orders). Refunds will not be accepted outside of this time frame.

Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached for a refund to be issued. Return postage is the responsibility of the buyer.

Hendrix and Pops has the right to reject a return if we conclude it is not in new condition.

Please email before returning your items so we can supply you with a return address. 

Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer.